FAQ

If you have additional questions that are not answered here, call us at 833-888-PONG

Products

What is the difference between sticky and tacky rubber?

Table tennis grip is generated in 2 ways

Sticky/Tacky grabs the ball much like tape, in many cases you can actually hold the ball upside down on the bat. Many novice players mistake this stickiness for lack of power or speed, since the ball when using a low hand speed will feel ponderous leaving the bat, especially if the rubber is fresh and not yet past a break in period of around 4 hours. Modern Sticky/Tacky rubbers all use a combination of Sticky/Tacky and Mechanical.

Mechanical rubbers use grip exclusively to generate spin. Much like taking a pair of court shoes onto a basketball court, that squeak you hear when you scuff your shoe is very similar to the mechanical grip generated by table tennis rubbers. Mechanical rubbers tend to perform better “out of the box” and do not require a break in period. If you’re looking for a “bouncy” rubber with high rebound, mechanical grip is what you are looking for.

What type should you choose?

Keep in mind if you are changing from a mechanical type to a sticky type or vice versa you will need to change your racket angle, hand speed and possibly the distance you play from the table. As a general rule Sticky/Tacky has some superior close to the table attacking abilities and Mechanical has characteristics that make it perform better for away from the table attack.

What is your fast/slowest/most aggressive rubber or blade?

We have product comparison charts for all Gambler rubbers and blades on our Technical Info page. If you have additional questions or would like a custom recommendation based on your playstyle, please call us at 833-888-PONG.

How do I install rubber on my blade?

You can find advice on installing rubber on our Technical Info page. We also have videos showing the process on our Videos page.

How do I clean my paddle?

We have information on the care and cleaning of rubbers on our Technical Info page. 

Will you assemble my rubbers to my blade for me?

Yes! We will professionally assemble any order of a blade and 2 rubbers for you for free, and you will receive your new bat complete with edge tape and ready to play. Just let us know you would like assembly in the customer notes when you check out – if you have more than one paddle you would like assembled, be sure to specify what rubbers belong on what blade.

Do you carry other brands of table tennis prodcuts besides Gambler?

Because we are the manufacturer and factory owner of Gambler brand products, this is the only brand we carry.

Shipping

What shipping options are available?

General Shipping – $5.00 (Best Way)

Rubber Only – $2.00

Hawaii & Canada – Calculated at checkout 

International – $24.00 (Best Way)*

We also have express shipping available, this is calculated at checkout.

*International buyers may be responsible for paying VAT and potential additional customs clearance fees

What is Best Way shipping?

We use the most economical way of shipping for our Best Way shipping – generally this is either USPS or UPS, depending on your location and order size. All shipments are tracked – you will receive a tracking number in your email.

Do you ship to the UK?

No, unfortunately we do not ship to the UK.

I can't find my tracking number

Tracking numbers are sent with every order. When your order is completed, an email containing tracking information is sent to the email address you are using as your Gambler TT login. Please check your spam folder, and if you still can’t find it, send us an email or give us a call at 833-888-PONG.

You can also find your order tracking information in the Orders section of your Gambler TT account page.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover via USAePay, and we also accept PayPal. 

My credit card is not accepted by your payment processor

Our payment processor, USAePay, only accepts cards from the US. If you are an international customer and would like to pay via credit card, please select the PayPal payment option, and you should be able to use your credit card with their processing.

Returns

What is your return policy?

Gambler Table Tennis Limited Warranty

  • Gambler TT guarantees the original purchaser with 30 DAYS free parts and labor in the unlikely event of any product defect caused by material or workmanship.
  • The product should be returned with proof of purchase and the original packaging.
  • The returned product should be freight prepaid and fully insured for one way transit by the Purchaser within the valid warranty period.
  • The product will be repaired, replaced, or refunded at Gambler TT’s discretion.
  • The Purchaser will be notified by telephone or e-mail.

No Warranty on the Following:

  • Used Rubber
  • Equipment with physical damage due to mishandling or abuse
  • Wear from normal play
  • Used balls
  • Custom bats or other products made to the customer’s specifications.

Return to:

Gambler Table Tennis

273 Applewood Center Pl. Suite 308

Seneca, SC 29678

Return Documents – Please return the following documents with the products:

  • Proof of purchase
  • Original packaging
  • Purchaser return address and contact telephone number and/or e-mail

Orders

How can I see my old orders placed on Zeropong?

For information on all orders placed before December 7, 2021, please call us at 833-888-PONG or email us at orders@gamblertt.com.

Why has my order status changed?

Your order status may be changed automatically by our website or manually by our Gambler staff as we fulfill your order. Once you have your tracking numbers emailed to you, you will know your order is on the way!

Gambler Points

What is the Gambler Points program?

More information on our Gambler Points program can be found on our points program page.

Where can I check my points balance or make a referral link?

You can check your points balance or create a link to refer a friend in the Points section on your My Account page.

Wholesale

How can I become a Wholesale Dealer?

You can find our information on our Gambler Wholesale program and download a Dealer Application form on our Wholesale Info page. For further questions, please give us a call at 833-888-PONG.

I am a current wholesale customer - how do I log in and place orders?

Current wholesale customers can log in using the same email/password as they did on our previous wholesale site. Your login will be your entire email address. You will see wholesale pricing and products, and until the minimum order amount is met retail pricing will be charged upon checkout.